Reputation is everything.  One Small Planet is your online eyes & ears. 

If someone is talking about you, your brand, or your people - our social media services will make sure you know about it.

One Small Planet monitors, listens, captures evidence if necessary, and reports this to you. We can even moderate social media on your behalf 24 hours a day, seven days a week. 

Our clients include:

  • major media organisations
  • insurance industry
  • healthcare professionals, medical specialists and medical research
  • magazines, blogs and community forums
  • high-profile individuals
  • national retailers from just a few stores to chains of more than 200 stores
  • small business
  • hotels and hospitality

Running a corporation, professional practice or sporting body doesn't always go to plan. It's critical that you always present your 'best face' to the world.

Good social media management takes time and effort.

We'll work with you to understand what your requirements are - what your objective in using social media is, who your target market is, what is your brand voice and image style, key messages and how to measure your social media effort and investment.

One Small Planet provides customised and personalised online and social media services. These include multi-platform social media management, strategy and advice, monitoring and reporting, crisis and reputation management.

Our clients outsource all, or just part, of their social media requirements including:

  • monitoring and moderation
  • content assessment, procurement or advice
  • marketing services
  • strategic advice
  • corporate and personal reputation management
  • forensic monitoring, investigation and reporting

 

Social listening is the monitoring of your brand's social media channels for any customer feedback and direct mentions of your brand or discussions regarding specific keywords, topics, competitors, or industries, followed by an analysis to gain insights and act on those opportunities.

Reputation is everything. Social media is one of the most powerful platforms that your can use to build and enhance your organisation's brand. 

However, the very nature of social media is that the conversation about your or your brand is no longer one way. Your customers and your staff can now freely share their experience and opinion with potentially thousands of people, so it's critical that you know what they're saying about you.

Bad customer service, employee issues or concerns, scandals, and other issues can cause negative social media mentions.

And that negative sentiment is right there where the world can see it.

We help major media organisations, insurance companies, government agencies and many others ensure that they know what is being said about them, when, and by whom.

 

Unfortunately, sometimes material that is posted to a social media site may need your attention, particularly is there is a significant reputational risk, threat of defamation or other legal concern such as sub judice.

This material may be necessary to provide evidence of issues such as misconduct or fraud.

Capturing evidence from social media sites can support the evidence gathered from other sources (eg text messages, e-mails) in the construction of an event timeline. Recent cases have including monitoring and reporting on closed Facebook groups, video networking platforms, and collecting video evidence from channels such as Snapchat, Instagram Stories and Weibo.

Proper capture, handling, and presentation of evidence from social media sites will help the investigator explain what happened to upper management, to legal, and potentially to law enforcement agencies or regulatory authorities.

Updated March, 2019 This following document sets forth the Privacy Policy for the One Small Planet website, http://www.onesmallplanet.com.au. One Small Planet is committed to providing you with the best possible customer service experience. One Small Planet is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals. Collection of your personal information There are many aspects of the site which can be viewed without providing personal information, however, for access to future One Small Planet customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Sharing of your personal information We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. One Small Planet takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Use of your personal information For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Changes to this Privacy Policy One Small Planet reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. Accessing Your Personal Information You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. One Small Planet reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. Contacting us One Small Planet welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by using our contact form.